Gorgias
A customer service helpdesk that automates responses to common ecommerce inquiries.
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Gorgias
gorgias.com
Pricing
From $10/mo
Key Features
- ✓ Customer Support
- ✓ Helpdesk
- ✓ Ticket Automation
- ✓ Ecommerce
- ✓ Live Chat
Best For
Quick Specs
Complexity
Intermediate
Pricing Model
paid
Data Confidence Score
55%
Data not yet verified. Check the official site for latest details.
Gorgias is an e-commerce customer support platform that centralizes all customer communications — email, live chat, SMS, social media comments, and DMs — into a single helpdesk and automates responses to the most common e-commerce inquiries. Its Rules engine automatically tags, assigns, and responds to tickets based on keywords, order status, and customer data pulled directly from Shopify and BigCommerce. Gorgias's macros and auto-responders handle repetitive questions like order status, return policies, and shipping delays without human intervention, freeing support agents to focus on complex, high-value interactions. Its Revenue Statistics dashboard attributes sales directly to support interactions, showing the impact of customer service on conversion and repeat purchase rates. Gorgias is the leading helpdesk for Shopify merchants, used by brands like Steve Madden, OLIPOP, and Princess Polly.
Common Use Cases
- Shopify merchants
- DTC brands
- E Commerce support teams
- High Volume stores
- Customer Support
- Helpdesk
Key Features
- Customer Support
- Helpdesk
- Ticket Automation
- Ecommerce
- Live Chat
Pros & Cons
Pros
- ✓Great fit for Shopify merchants.
- ✓Great fit for DTC brands.
- ✓Supports Customer Support.
- ✓Supports Helpdesk.
Considerations
- •Paid plans may be required for advanced workflows.
Best For
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Full Calculator →Why Gorgias
- Trusted for Shopify merchants.
- Works well for marketing automation workflows and integrations.
- Pricing model: paid.
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